FAQ
We’ve answered some of the most common questions about our products, shipping, and returns. If you don’t see your question below, please reach out — we’re happy to help.
Orders & Shipping
How long does it take for Core Skin Theory to process an order?
Orders are processed within 1–3 business days, excluding weekends and holidays.
How long does Core Skin Theory shipping take?
We currently ship within the USA only. Once processed, orders typically arrive within 2–5 business days.
Does Core Skin Theory offer free shipping?
Yes — we offer free shipping on all U.S. orders over $50.
What shipping carrier does Core Skin Theory use?
We ship all orders through FedEx for reliable and fast delivery.
Will I get a tracking number for my Core Skin Theory order?
Yes — once your order has shipped, you’ll receive a tracking email so you can follow your package every step of the way.
Returns & Refunds
What is Core Skin Theory’s return policy?
We offer 30-day no-questions-asked returns. To receive a refund, the product must be returned.
How do I return a product to Core Skin Theory?
Contact our support team with your order number, and we’ll send you return instructions.
When will I receive my refund from Core Skin Theory?
Refunds are processed as soon as we receive your return. Depending on your bank or card provider, funds may take 5–7 business days to appear.
Does Core Skin Theory cover return shipping costs?
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
Product Information
Are Core Skin Theory products vegan and cruelty-free?
Yes — all of our products are vegan, cruelty-free, and made with certified organic ingredients where possible.
Are Core Skin Theory products gluten-free and nut-free?
Yes — our formulas are gluten-free and nut-free, making them safe for those with sensitivities.
Can I use Core Skin Theory products on sensitive skin?
Yes — our products are formulated for all skin types, including sensitive skin. We always recommend a patch test before full use.
Does Core Skin Theory sell SPF skincare products?
Not yet — we currently do not offer SPF products in the U.S.
General Questions
Does Core Skin Theory ship internationally?
Currently, we ship within the United States only.
Can I change or cancel my Core Skin Theory order after placing it?
If your order has not shipped yet, contact us right away and we’ll do our best to update or cancel your order.
How can I contact Core Skin Theory customer service?
You can reach us at [sales@coreskintheory.com], and our team will respond within 1 business day. The best method is the contact form on the website. We also offer live chat and phone support. (888) 817-5469
